Thank you for using Ao online store.

Please be sure to read it before purchasing the product.

User Guide

[Jewelry・Bridal jewelry]

■ About handling products

Please note that the product is handmade, so the texture may differ depending on the product.

The material uses silver925. In addition, plated items are coated with K18.

Both are items that are unlikely to cause allergies, but if you have an allergic reaction, please stop wearing them immediately.

Silver accessories are prone to sulfurization due to sebum and sweat, and may turn black if worn for a long time.

If you like a well-used atmosphere, you can enjoy the natural darkening, and if you like a shiny condition, please rest assured that it will return to a clean condition as soon as you clean it.

Also, please handle with care as the material is soft and easily scratched.

Please use the included silver cloth when cleaning.

Since the k18 coating is delicate, the plating may peel off due to water wetness such as hand washing while wearing it or sweat .

Please handle with care.

When cleaning, gently wipe with a soft cloth.

( Please note that wiping with a silver cloth may peel off the plating .)

When neither material is used, please store it in an airtight bag .

In addition, the earring catches are made of silicone so that even those with allergies can wear them for a long time.

■ About returns and exchanges

Products cannot be returned or exchanged unless the product is defective.

When returning or exchanging an item, please be sure to send the delivery note together with the item.

■ About shipping

After you place your order (after confirming payment), we will arrange shipping by August 4th .

Please note that all products are handmade, so the delivery date may vary depending on the production process.

In addition, regarding custom-made products, we will start production after receiving the order, so it will take about 2 months. Please note.

 

■ About shipping

In order to deliver Ao items at appropriate prices without stress, shipping is free.

■ About payment

Payment can be made by credit card, bank transfer, or convenience store.

■ About repairs and aftercare

We will charge a fee for repairs and aftercare of the product .

Please contact us directly if you wish to do so.

*We will provide free maintenance and aftercare only for Bridal jewelry. (Customers are responsible for shipping costs.)

*Please note that we may not be able to accept your request depending on the condition of the product.

 

[marriage ring]

 

■ About handling products

・Pt950

Pt950 is 95% pure platinum that meets international standards. (Platinum Guild International, an international public relations agency for platinum, defines the international standard for platinum jewelry as Pt950 or higher.)

It is a rare precious metal characterized by its silvery hue and elegant brilliance.

It is a material that is suitable for wedding rings that are often worn on a daily basis.

*Please note that the metal is easily scratched.

・18K

18k is 75% pure gold. The rest of the metals other than pure gold are generally mixed with silver or copper.

In addition to being resistant to tarnishing, it is also stronger and more durable than platinum, so it is recommended as a wedding ring for everyday use.

In addition, it is said that the purity of gold is less likely to cause allergies.

■ About returns and exchanges

Products cannot be returned or exchanged unless the product is defective.

■ About aftercare

In addition, we will charge a fee for product repairs and aftercare.

The amount varies depending on the product and size, so please contact us directly if you wish to do so.

・Resizing

・Brush

■ About shipping

We will start production after receiving the order, so it will take about one and a half to two months.

Please note.

■ About shipping

In order to deliver Ao items at appropriate prices without stress, shipping is free.

■ About payment

Payment can be made by credit card, bank transfer, or convenience store.

[Contact]

Mail ao0823510@gmail.com

Online Store https://www.aoofficial.jp

Instagram @aoofficial_jp

Please contact us by email.

Business days: Monday to Friday (closed on holidays)